Terms & conditions

Updated on: 22/02/22

By placing your order, you are have understood, consented and agreed to the following Terms and Conditions:

PLACEMENT OF ORDER AND PAYMENT

To confirm an order, full payment is required via PayPal request. Order preparation will not begin before full payment is received.

Box orders must be made at least 48 hours prior to the intended time of delivery or pick-up. It is possible to place an order within the 48-hour window but it is subject to availability and without additional charges.

Orders where the payment has not been received at least 24 hours prior to the arranged pick-up or delivery time will be cancelled.

CANCELLATIONS

In the event that you need to cancel your order, notification is required at least 24 hours prior to the delivery/pickup time, otherwise the entire amount paid shall be forfeited. Orders cancelled at least 24 hours in advance are eligible for a full refund.

DELIVERY AND PICKUP

Orders are available for pickup from East Melbourne, Victoria 3002.

Delivery within a 10-kilometre radius from East Melbourne, Victoria 3002 will incur an additional $10 delivery fee. Delivery within a 15-kilometre radius from East Melbourne, Victoria 3002 will incur an additional $15 delivery fee. Delivery within a 20-kilometre radius from East Melbourne, Victoria 3002 will incur an additional $20 delivery fee. Deliveries outside of this radius are currently not available due to the need for cold transport. Deliveries outside said radius may be available for large events/corporate orders. These will be subject to availability of a refrigerated truck and will incur an additional fee.

CONSUMPTION / NON-LIABILITY FOR RISK 

All products must be consumed within 3 hours of delivery or pick-up, as per existing government rules and regulations if not immediately refrigerated. If the grazing box is immediately refrigerated and kept below 4 degrees Celsius, we recommend consuming within 24 hours for both health and safety, as well as product quality/integrity.

Consumption of Happy Belly Grazing products beyond this period will be at your own risk and we accept no responsibility for any negative outcomes. 

Happy Belly Grazing is not liable for any resulting injury or sickness for failure to comply with above recommendations and guidelines.